Shipping Policy

 

Shipping Policy

1. Processing Time

Orders are processed within 2 business days after payment is received. Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Rates and Delivery Estimates

  • Domestic Shipping: 

    Standard 5-7 days

    Expedite 2-3 days

  • International Shipping:

  • Standard 10-20 business days Expedited 5-10 business days

  • Shipping charges for your order will be calculated and displayed at checkout.

3. Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can use this to monitor the progress of your shipment.

4. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain countries due to logistical limitations.

  • Orders containing restricted items will not be shipped internationally.

5. Delivery Issues

If you encounter issues with your delivery, such as delays, damaged packages, or lost shipments, please contact us at info@craftedheartstrings.com. We will work to resolve the issue promptly.

6. Customs and Import Duties

For international orders, customs duties and taxes may apply upon arrival in the destination country. These charges are the responsibility of the customer.

7. Changes to Shipping Address

Please ensure that your shipping address is accurate at the time of order placement. Address changes after shipping may not be possible and could incur additional fees.

8. Contact Us

If you have any questions about our shipping policy, please contact our customer support team at info@craftedheartstrings.com.